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RETURN & EXCHANGE
We want every child to love their PJs as much as we enjoyed creating them!
If something doesn’t meet your expectations, don’t lose sleep over it…
We will gladly refund or exchange, within 30 days of your order date, any unwashed and unworn ticketed merchandise in its original condition, when accompanied by the original packing slip invoice. Item(s) must be returned in its original packaging, with all original tags attached.
If you received Jelli Fish Kids pajamas as a gift, please make sure to include packing slip or proof of purchase.
If your original purchase included a free gift with purchase (GWP), you must also return that GWP in the package to avoid unnecessary charges for missing items.
To initiate a return or exchange, please complete the link to RETURN & EXCHANGE FORM. You can find the necessary information to complete this form on your original invoice. Email or fax (514) 337-0878 the completed form back to us at email@example.com to obtain a RETURN MERCHANDISE AUTHORIZATION number. This RMA number will be emailed back to you and ensures that we are expecting a package from you. This number must be written in the top right hand side of the return form. Please print the completed form and include it in the package with your merchandise. Pack the item(s) securely in the original packaging, whenever possible, and mail or courrier to:
Jellifishkids.com (c/o RETURNS)
550 rue Deslauriers
Montréal, Québec Canada H4N 1V8
Shipping costs for returns are not included. We recommend that all returns be sent using a traceable carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier. We apologize but we cannot accept C.O.D. deliveries.
However, if you wish to exchange an item, we will gladly send you a replacement FREE OF SHIPPING CHARGES. This one-time free shipping for your exchange, applies to regular-priced merchandise only. Items purchased on sale will not be eligible for free exchange.
Refunds will be issued using the same method of payment as the original purchase. Shipping charges (including those incurred for returns) and sales tax on shipping are not refundable.
You can reach us at firstname.lastname@example.org or call 1.844.333.7326 if you require additional assistance.
Depending on the shipping method you have chosen for your package and from where it is being shipped back to us, it can take up to two weeks for us to receive it. Upon receipt, please allow a maximum of 10 business days to process your credit. In addition, allow a few additional days for your financial institution to process the credit.
DAMAGED / DEFECTIVE / INCORRECT ITEMS
OOPS! Mistakes can happen even in Pajamaland!
If the item(s) shipped was incorrect, damaged or defective, please contact our client care service by phone or email. We apologize for any inconvenience.
Please contact us at email@example.com or call 1.844.333.7326.